Services Fee Schedule

A Fee Structure (Almost) as Unique as Each Investigation

Root Resolutions offers their services on an hourly rate, flat rate, or on retainer depending on the nature of the engagement and our clients’ unique requirements.

Our Services

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Workplace, Sport, Institutional Investigations

Root Resolutions completes investigations from end-to-end. We specialize in handling whistleblower/anonymous reports and in conducting investigations for corporations, sports organizations, and educational institutions. We excel at dealing with high-risk, high-profile concerns involving workplace bullying/harassment, sexual harassment, fraud/theft, conflict of interest and professional conduct.

Turn your concerns over to us and we will advise you on what you need to do immediately, during the investigation, and at the conclusion of our engagement. Root Resolutions will identify potential risks at the outset and in the course of the investigation through regular updates. We can also provide recommendations at the conclusion of our investigation. Let us deal with your issue, from start to finish.

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Whistleblower & Anonymous Report Intake & Assessment

We can assess reports that come into your organization on a case-by-case basis or receive reports directly from your organization’s reporting platform on an ongoing basis. After assessing each report, we will make recommendations on courses of action.

We can also review your whistleblower program and test your reporting platform to ensure it is aligned with legal requirements as well as professional standards, guidelines, and benchmarks.

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Investigation Support

Are you doing an investigation and have something you don’t know how to handle? Could you benefit from having an investigation interview template? Do you have an internal investigator who could benefit from working on an investigation alongside an accomplished professional? Do you want to hire an individual as an internal or external investigator but do not know what to ask candidates?

Investigations are dynamic and interviews are critical to the success of any investigation. Courses and workshops are helpful to learn the art and science of investigative work but nothing replaces the experience of a seasoned professional who has seen it all.

Let us help you.

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Investigation Review

Did an internal or external investigator do an investigation and you would like to know if the investigation was proper, thorough, and robust? We’ll take a look at it for you.

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Crisis Management

For serious complaints and issues, especially those with public or regulatory exposures, a timely and appropriate response is crucial to the reputation of your organization. Stakeholders and the public will want to know what you are doing. We can help and can get started on an investigation on any day at any hour.

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Education & Consultation

Ensure your teams are aware of current standards in ethical and lawful conduct by hiring Root Resolutions to run a workshop or engaging educational session. Our team, along with our broad network of strategic partners, can provide scalable programs to address the specific needs, risks, and challenges of your organization, including diversity and inclusion, bullying/harassment and discrimination, fraudulent and other illegal behaviour, and how to appropriately receive stakeholder reports of any concerns. Preventative measures go a long way toward preserving the reputation and general success of your organization.

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Investigation Fundamentals Workshop

We now deliver a four-hour workshop that provides over three hours of interactive structured presentation time and an additional hour for Q & A and one-on-one conversations with a certified and licenced professional investigator. The training includes reference to organization policies in discussing the assessment of complaints and the investigation process from start to finish.

Specifically, the workshop provides participants with the knowledge and tools necessary to properly respond to complaints in examining the following topics:

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    Report Assessment

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    Governing Documents

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    Decision to Investigate

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    Investigation Steps

Participants are provided with proprietary reference materials including a digital copy of the workshop presentation slides (PowerPoint version), investigation interview notification templates (Outlook and Word versions), investigation interview templates (Word version), and investigation report templates (Word version) to be used internally by the client organization.

The client organization also receives professional investigations support with up to six 30-minute consultations from Root Resolutions to be used within three years.

Training. Tools. Support.

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What Clients Say About Us

Quotation marks

Root conducted a thorough and professional investigation that delivered exactly the insight we needed. They communicated clearly throughout the process, responded quickly to questions, and met every timeline we discussed. Root was also adaptable, pivoting when new information emerged and ensuring the work remained focused and effective. Their final report was comprehensive, well-written, and easy to understand — making them not only a pleasure to work with, but someone we would confidently recommend

GENERAL COUNSEL TO A PROFESSIONAL SPORTS AND ENTERTAINMENT CORPORATION IN CANADA

Quotation marks

We have engaged Jeff at Root Resolutions to conduct complex and sensitive workplace investigations. Throughout our work together, Jeff consistently demonstrated a high level of professionalism, expertise, and impartiality, and was a pleasure to work with. Employees provided positive feedback, noting that Jeff created a comfortable interview environment and was approachable and easy to speak with. We would confidently recommend Jeff and Root Resolutions and would not hesitate to engage their services again for workplace investigations requiring an external investigator.

SENIOR HUMAN RESOURCES MANAGER AT A PUBLIC UTILITY IN ALBERTA

Quotation marks

Root Resolutions stepped in quickly when our community association needed help with a sensitive employee allegation. They explained things clearly, asked the right questions, and took the time to sort out what was actually going on. We felt supported throughout and appreciated how they walked us through the process from start to finish.

PRESIDENT OF A NON-PROFIT COMMUNITY ASSOCIATION IN ALBERTA

Quotation marks

We engaged Jeff to investigate a highly sensitive matter. The CEO required updates twice a day because a critical decision had to be made within 48 hours based on the information gathered from the investigation to that point. In less than 48 hours, Jeff had fully investigated the matter and the issue was resolved. Jeff’s efficient and effective work saved the company from potential regulatory penalties and stock-value depreciation.

Senior Executive at a publicly-traded corporation in Alberta

Quotation marks

An allegation of sexual harassment was brought to our attention. Knowing timely action had to be taken but not understanding exactly what to do, Jeff guided us through the critical early steps to ensure that this serious complaint was dealt with appropriately.

Board Member at a not-for-profit organization in Alberta

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Jeff provided valuable advice on how to structure our Ethics Program and integrate it with our Fraud Risk Management Program. His experience was extraordinarily helpful in guiding the creation and implementation of our Investigation Policy and Protocols which have proven effective.

Senior Compliance Manager at an institutional trading company in Alberta

Quotation marks

Our CEO's Executive Assistant made serious allegations of bullying and harassment against several professionals at Head Office. Jeff conducted a thorough and fair investigation to find none of the allegations to be substantiated based on the evidence. Our employees commented on how they felt respected and listened to in the course of their interviews.

Human Resources Leader at an international energy company in Alberta